Top notch.
Gilley’s replied
Thank you for taking the time to leave us a review. Appreciate the time it took to leave us a review.
Reviews
5.0 on Google from 1,412 reviews, and the letters customers have written.
5.0
on Google, from 1,412 reviews
Below are the 80 most recent and most relevant written four and five star reviews Google returned on 30 September 2026, word for word, with Gilley’s replies. Read all 1,412 reviews on Google or leave us a review.
Google reviews
We recently installed a whole new air conditioner in our home. From the first phone call to inquire about their services, they were extremely friendly and professional. They came to our home and gave us quotes and options. We never felt like we were being pressured to buy something we did not need. The installation went smooth. The technicians were top notch and professional. They did the whole thing in a day. I can not say enough good things about our experience with them. I would highly recommend!
Gilley’s replied
Thank you for sharing your positive experience with us! We're glad to hear that you found our services friendly, professional, and pressure-free. Our team works hard to provide top-notch service, and we appreciate your recommendation!
Kent diagnosed the issue and took his time. Punctual and cost effective service
Gilley’s replied
Thank you for recognizing Kent’s work and taking the time to leave us a review
Our technician, Kody, was very courteous and professional as he introduced himself upon arrival. He thoroughly cleaned / serviced our system. I can already tell the difference. Thanks Kody!
Gilley’s replied
We're delighted to hear about your positive experience with Trace! Thank you for sharing your feedback!
Kent was great, very professional and courteous. Knows his stuff!
Gilley’s replied
Joyce we appreciate you giving us positive feedback on Kent. He does know his stuff we are happy to have him as well as you as a customer! Thank you for choosing Gilleys
Ken is Very polite & professional. He does a fantastic job and we would definitely recommend Gilley’s to everyone needing a new AC/Heating system. The office staff is very polite when they contact you about setting up your maintenance. Thanks for all you do & stand for in Gilley’s Heat & Air.
Gilley’s replied
We appreciate the positive review and the kind words. We are glad we could help! Thanks again for choosing Gilley's. 318-325-3250
Kody was great to work with and was very professional. He arrived on time, hard worker, polite, and professional.
Gilley’s replied
Thank you, Mary! We appreciate your kind words about Kody and are glad to hear you had a great experience. Your feedback means a lot to us!
Gilley’s is the only A/C & Heating Company I use. Folks are friendly from the time you call, they know you, ask which a/c you’re having issues with and will name them. Very personable. Great Service crew as well. The guys come out and will show, tell and fix! I highly recommend Gilley’s Heating & Air!
Gilley’s replied
Anthony, thank you for the high praise. We appreciate your continued business and your acknowledgment of our work.
Kent came to my house timely and was very knowledgeable about diagnosing and addressing our issue. We appreciate him!
Gilley’s replied
Bridget thank you for taking the time to leave us a review. We are glad you are happy with service.
Always do a great job servicing our home and business! Great people, very professional, well ran business.
Gilley’s replied
Greg, thank you so much for the kind words that means a lot coming from a local business owner. We appreciate you taking the time to leave a review.
Very good. Excellent
Gilley’s replied
Thank you for taking the time to leave us a review. We appreciate your business.
Excellent and very friendly service. On time
Gilley’s replied
Thank you, Harold, for your kind words about our friendly service and punctuality; we appreciate your support!
Found problem quickly and repaired with least amount of expense. Thanks!! God Bless!
Gilley’s replied
Thank you, Patrick, for taking the time to leave a review! Your feedback is appreciated.
I called. They came the next day and fixed my air conditioner! Very nice and professional! Couldn’t ask for anything more! Highly recommend!
Gilley’s replied
Mary Helen, thank you so much for taking the time to leave us some kind words. We appreciate your business and I’m glad you’re happy with our service.
Great service from the lovely woman who took my call to Seth and Isaiah. Prompt, courteous, respectful. Communicated all the steps and charges. Highly recommend. Service done in 100 degree heat also!!!!
Gilley’s replied
Krista, thank you so much for the words of encouragement. We also appreciate the kind words for the team. We look forward to doing business with you in the future.
Jamel was very knowledgeable and friendly!
We highly recommend Gilley’s Air Conditioning!!! The capacitor went out on the outside unit and we called in the morning and the repairman , Jamel, was out the next day at 3 o’clock, which was quick due to the hot humid temperatures and I assume a very heavy workload for the company.
Gilley’s replied
Mr. Gary, thank you so much for leaving us a review. It is certainly busy during hot humid weather. Thank you for recognizing timely service and taking the time to write a review about it.. We also want to thank you for recognizing Jamel. we look forward to serving you in the future
Excellent.customer service and super nice employees
Gilley’s replied
Sandra, thanks for recognizing our service and friendliness. We also want to thank you for taking the time to leave us a review. We look forward to serving you in the future.
Kent is very helpful, thorough and always punctual!
Gilley’s replied
Thank you for taking the time to leave us a review and recognizing Kent. He is certainly a helpful guy and always on time.Kent certainly set a standard for our company. We appreciate your business and look forward to deserving you in the future.
Kodi was an exceptional worker. He was very polite and completed his work in a timely manner. I love that the young generation is getting the opportunity to work in a demanding job.
Thanks Kodi!
Gilley’s replied
Hey Miss Cynthia, thank you for recognizing Kody’s excellence. He is a very impressive young man. Thank you for taking the time to leave us a review. We look forward to doing business with you in the future.
Kody did a great job! He was like a machine servicing each of our 3 units in 100+ degree weather. Highly recommend
Gilley’s replied
Hey Mr. Jim, thank you for taking the time to leave us a review. We appreciate your continued business. We’re glad you’re pleased with Kody.
Knowledgeable professional personable
Gilley’s replied
David, we appreciate your business and taking the time to leave us a five star review we look forward to doing business in the future.
Seth from Gilley’s Heat & Air did a fantastic job! He was thorough, professional, and took the time to really check everything out. He was able to determine that our AC was working properly and even figured out that the issue was actually with our whirlybird on the roof. I really appreciate his honesty and attention to detail. Highly recommend Seth and Gilley’s Heat & Air!
Gilley’s replied
Ashley, thank you so much for taking the time to write us a detailed review. We’re excited that Seth was able to find a problem for you. That’s not necessarily related to air conditioner. It is certainly a time of year where all the little things in the home matter. Thank you for trusting us in your home.
Awesome. Great. Fantastic!
Gilley’s replied
Julie, thank you so much for recognizing we’re fairly priced. We look forward to serving you in The future. We’re happy you’re placed with the service.
Kent was a great technician. Highly recommend.
Gilley’s replied
Thanks so much for the review, Ashley McTurner! We appreciate your business! Should you need anything please call us at 318-325-3250.
Great work very nice tec and he know his job
Gilley’s replied
Thank you so much for taking the time to leave us a review. Glad you’re satisfied with the service that you received. We look forward to continued business
Great experience. Seth and Isaiah were very nice and knowledgeable. They were very patient with me when I asked questions and explained so that I could understand. A/C is working great! They were also prompt with their arrival.
Gilley’s replied
Thank you for leaving us a review. Glad you were pleased with Isaiah and Seth. We look forward to doing business with you in the future.
Prompt, efficient and professional service every time!
Gilley’s replied
We appreciate your continued business Rhett. We are glad you are happy with the service.
Definitely would 100% recommend Gilley's!
Gilley’s replied
Alisha Thank you for your thoughtfully review. We appreciate your repeat business. We look forward to serving you in the future.
The technician was very nice and well-mannered. This is the first-time that he has serviced our AC unit.
Gilley’s replied
Thank you for taking the time to leave us a review. We’re glad you’re pleased with your experience. If you need anything at all, please don’t hesitate to reach out.
Great job
Gilley’s replied
Patrick thank you for the review. Glad you were happy with the service.
Very courteous & efficient. Great service…The price we paid was for three maintenance visits this year with the benefit of not having to pay extra if someone on call has to come out another time in the event something breaks.
Gilley’s replied
Rinata thanks for the review. We are glad you see the benefits to our maintenance program. We’re super excited to give you serve you in the future.
Great job! Very efficient and on time. Service tech polite and professional. Kept me updated on progress of work on HVAC. Would highly recommend Gilley’s.
Gilley’s replied
Penny were so pleased you’re happy with the service. Thank you for taking the time to leave us a review. We look forward to serving you in the future.
Kody was very nice and helpful! Highly recommend Kody!!!
Gilley’s replied
Thank you so much for taking the time to recognize Kody‘s work. We look forward to serving you in the future.
Great work!
Gilley’s replied
Tim Thank you so much for the review. Glad you are pleased with your install. We appreciate you business.
He serviced 4 of our AC units, and he was very knowledgeable.
Gilley’s replied
Thank you, Wendi, for your fantastic 5-star rating; we truly appreciate your support!
Kent provided the service on my unit inside and out and explained everything to me. I feel secure in knowing that my unit is functioning properly.Thanks for your professionalism
Gilley’s replied
Linda, thank you so much for taking the time to leave us a review. I’m glad you’re happy with Kent’s service. We look forward to future business with you.
Everything was done to ensure my unit will stay running properly and safe.Everything was cleaned and checked thoroughly.Thanks I appreciate You!
Gilley’s replied
Thanks for the kind words and encouragement Walter. Thank you for the opportunity to do your service.
Kent was very friendly and professional! We have always been very pleased with our service from Gilley’s
Gilley’s replied
Jennia thanks for recognizing Kent and the professional service. We ate so glad you are pleased and appreciate your business.
The techs were very professional and knowledgeable about the system they installed. They did an amazing job cleaning up everything as they were working. Very friendly!!!
Gilley’s replied
Mary, thank you so much for taking the time to leave us a review. I’m glad you’re pleased with our installation crew I enjoyed getting to know you and your husband during the quote we look forward to serving you in the future.
Prompt courteous and professional work. I would highly recommend he and all of the Gilleys crew. They are the best.
Gilley’s replied
Robert, thank you so much for your kind words. We certainly strive to give great service. We appreciate you taking the time to write a review. We look forward to doing business with you in the future
The people at Gilley’s are always friendly and courteous from the person that answers the phone to the technician that shows up at your door. Our technician today was Kent. He was friendly and explained things clearly and made sure he checked everything he could while he was here.
Gilley’s replied
Patrick, we appreciate the kind words and you taking the time to leave us a review. It means so much to us. We appreciate your business and look forward to serving you in the future.
Mason did a great job of explaining and offering solutions. He made quick work of things too.
Gilley’s replied
Thank you, Carvel! We're glad to hear that Mason provided clear explanations and efficient solutions. Your feedback is appreciated!
Mason was prompt, attentive, and detail oriented. He helped us figure out what was creating a noise in a specific vent and then was thorough in his troubleshooting to solve the issue.
Gilley’s replied
Megan, thank you so much for the five star review. I’m glad Mason was able to solve that noise complaint you had. We appreciate your business.
Kent was prompt and did a great job. Gilleys is always a great choice
Gilley’s replied
Thank you, Tpc! We're glad to hear Kent provided prompt service and did a great job. We appreciate your trust in Gilleys!
Kent, the service man was very knowledgeable and informative. He was very professional and was in and out within an hour.
Gilley’s replied
Thank you, Billy! We appreciate your kind words about Kent and are glad you found his service informative and efficient. Your feedback means a lot to us!
Anytime I call Gilley’s Heating and Cooling I am never disappointed. Today my technician was Jamel and he was so professional and got my AC repaired and informed me of other maintenance programs available with Gilley’s to keep my heating and cooling unit in top shape year round. Thank you, Jamel! Call Gilley’s Y’all!
Gilley’s replied
Thank you, Sidney! We appreciate your kind words and are glad to hear Jamel provided you with excellent service. It's great to know you found the maintenance programs helpful. We look forward to assisting you again!
The tech knew what he was doing and problem solved the issue quickly. Ordered the part needed and assured me that the issue would be fixed as soon as the part was in without any frustration of calling a scheduling.
Gilley’s replied
Thank you, Meaghan! We're glad to hear that the tech was efficient and made the process smooth for you. We appreciate your feedback!
Called Gilley's for an annual tune up. The scheduling was simple and quick. The price was reasonable and their tech Kent was friendly and professional.
Gilley’s replied
Thank you, Cam! We're glad to hear that you found the scheduling easy and that Kent provided friendly and professional service. We appreciate your feedback!
Always punctual, treated and knowledgeable professional technicians. Very courteous to customers.
Gilley’s replied
Thank you, Glenn! We appreciate your kind words about our punctual and knowledgeable technicians. It's great to hear that you had a positive experience with our team.
We were having problems with our AC. They sent someone out right away to take a look. Kent was very nice and was able to get it up and running again quickly!
Gilley’s replied
Thank you, Lori! We're glad to hear that Kent was able to help with your AC issues promptly and that you had a positive experience. We appreciate your feedback!
Service was prompt and thorough, the technician, Kent, is professional and knowledgeable about all things air conditioning!
Gilley’s is reasonably priced!
Gilley’s replied
Thank you, Dawn! We're glad to hear you had a great experience with our service and that Kent's professionalism and knowledge made a positive impression. We appreciate your feedback on our pricing as well!
The technician was great! He really knew his job and communicated very well with us in regards to the issue he felt needed to be taken care of.
Gilley’s replied
Thank you, Susan! We appreciate your kind words about our technician's expertise and communication. Your feedback means a lot to us!
Gilley’s technicians, Dillon & Nick, represented Gilley’s Heating & Cooling very well. They were steady workers and performed their assignments well!
Their work entailed replacing the outdoor compressor and the indoor HVAC unit.
Gilley’s replied
Thank you, John! We appreciate your kind words about Dillon and Nick and are glad to hear they represented us well while handling your HVAC installation. Your satisfaction means a lot to us!
Great customer service through the whole process. Dillon and Nick did a great job with my installation.
Gilley’s replied
Thank you, Jeremy! We appreciate your kind words and are glad to hear that Dillon and Nick provided excellent service during your installation.
Gilleys is the best! The technician was friendly, knowledgeable, and fast. He took the time to answer all my questions . Thank you!
Gilley’s replied
Thank you, Julie! We're so glad to hear you had a great experience with our technician and that all your questions were answered. Your feedback means a lot to us!
Gilley’s has always provided great service and this time was no exception. They got our system fixed and we have cold air again for a reasonable price.
Gilley’s replied
Thank you, Sheena! We're glad to hear that you received great service and that your system is working well again. We appreciate your support!
Gilley’s has always treated me well and made sure to get to me asap. Justin with Gilley’s is an exceptional person. His expertise, helpfulness and kindness Turned a difficult life circumstance into something easier to manage. I certainly appreciate Justin and the Gilley’s team.
Gilley’s replied
Connie, thank you so much for your kind words. Justin is certainly an All-Star. I’m glad he was able to provide you with a solution as well as good service. Thank you for your continued business.
Gilley’s always sends kind and respectful servicemen to do maintenance. Kent was their man for this maintenance visit, and he did a great job!
Gilley’s replied
Thank you, Tony! We're glad to hear that you had a positive experience with Kent during your maintenance visit. We appreciate your kind words about our servicemen.
Jamel was very professional and thorough.Made me feel like a customer. I find that hard to get these days You certainly have a great employee with Jamel! Thanks for sending him.
Gilley’s replied
Thank you, Jeffery! We're glad to hear that Jamel provided you with such a great experience. We appreciate your kind words and are fortunate to have him on our team.
Professional, thorough, personable, and listened to any and all questions or concerns. Happy to recommend.
Gilley’s replied
We appreciate the kind words and the future recommendations. Thank you for the time it took to write out this review and your well-thought-out words.
Kent, with Gilley’s Heat and Air, was quick to arrive and assist us with an issue! All was resolved in a mannerly and supportive fashion. We appreciated Kent’s help and attitude! We highly recommend Gilley’s!
Gilley’s replied
Thank you for taking the time to write a review to recognize Kent hard work. We appreciate your business.
Kent was great! He got in and took care of business and was gone by1:30. I don’t even think he stopped for lunch! I appreciated that it didn’t take all day!
Gilley’s replied
Thanks, Miss Susan for recognizing the timely Sevice. We appreciate your continued business throughout the years.
My thermostat went out & Justin can out and replaced it. I highly recommend them. We have a contract for maintenance with them, which means we don’t have to pay weekend or after cost & get 15% off of parts. We had just had our system cleaned. They do a great job.
Gilley’s replied
Sandy, we appreciate you keeping maintenance on your system and trusting us to do the work. I’m glad we could resolve your thermostat issue in a timely manner. Justin provides excellent customer service. Thank you for recognizing him.
Justin was very professional. He took his time and explained what had been happening and what to do expect. Great service and very knowledgeable.
Gilley’s replied
Mr. John, thank you so much for taking the time to recognize Justin and the service that he provided. We hope that we can do more business in the future. Just let us know if you need anything.
Amazing customer service from start to finish. The technicians were so respectful, caring, and answered all questions/concerns. They provided great recommendations and explanations on everything.
Blake and the Gilleys team helped take care of us after the winter storm. We thought something was wrong after the power got restored. And thankfully Blake knew where to look and found a possible fire hazard. They took multiple measures to make sure we were safe.
Kent came out and provided fast, professional service. We just moved in the system definitely needed a good going over. Kent provided that with a smile.
Gilley’s replied
Thank you, Michael! We're glad to hear that Kent provided you with fast and professional service while ensuring everything was in order. Your feedback is greatly appreciated!
Exceptional customer service and care! They were able to get a technician out to the house and repair our VERY old AC in the same day. We were expecting someone to tell us we needed a whole new unit and truly appreciate their honesty. Will be using again and highly recommend!
Gilley’s replied
Thank you, D! We're so glad to hear you had a positive experience with our team and that we could help with your AC. Your recommendation means a lot to us!
I really appreciate working with all the people at Gilley’s Heating and Air! They are very professional and knowledgeable at everything they do! Shout out to Seth C and Blake H for their hard work and a job well done! Also Kent H done a great job cleaning my unit and was very professional and courteous
Gilley’s replied
Thank you, Kim! We appreciate your kind words and are glad to hear you had a positive experience with our team. Shout out to Seth, Blake, and Kent for their hard work and professionalism!
Mr. Kent arrived on time. He kept me aware of what part he was maintaining as he went over my maintenance schedule. He was very informative. He even took care of my next year renewal while he was here. I was very impressed!
Gilley’s replied
Thank you, Sandra! We're glad to hear that Mr. Kent provided informative service and took care of your renewal. Your satisfaction means a lot to us!
Jeremy P and Kody F are an awesome, professional and personable team. Excellent teamwork between them. They were on time and worked steady all day long installing our new system, once work was complete Jeremy explained all the features of system. We are very pleased and would highly recommend them.
Gilley’s replied
Thank you, Maisie! We're glad to hear you had a great experience with Jeremy and Kody. Their professionalism and teamwork truly make a difference. We appreciate your recommendation!
Cade with Gilley's came out today to perform the annual maintenance on our A/C unit. He was so courteous and thorough. I received a text that he was on his way. When he arrived a little early for the appointment, he asked if it was ok to start and thanked me. After completing the service, he let me know everything looked good and asked if I had any questions. He was very respectful of my home. Thank you Gilley's for hiring excellent professionals that always make you feel good about the company you allow into your home. I recommend Gilley's 100%. We've had several technicians in our home over the past few years and they are all respectful and speak highly of their management.
Gilley’s replied
Thank you, Dewana, for your wonderful review! We appreciate your kind words about Cade and our team. It's great to hear that you had such a positive experience with our service. Your recommendation means a lot to us!
Very polite and timely service the cost was lower than expected
Gilley’s replied
We're delighted to hear that you found our service polite and timely, and that the cost was lower than expected! Thank you for sharing your experience with us.
Took six days to get the replacement part. Technicians were professional and efficient.
Gilley’s replied
We appreciate your feedback on the efficiency of our technicians and apologize for any delay in getting the replacement part.
Would recommend! Came early, thorough investigating our issues and gave prompt diagnosis.
Gilley’s replied
We are so glad you are pleased with our services. Should you need anything else we are just a phone call away. 318-325-3250
Susan is always kind and helpful in making appointments etc. Justin was my technician today. I give him a 12/10. Professional, knowledgeable, kind, all the things!!! Thank you Gilley’s’. Always a pleasure.
Kelly Casteel
The great service began when Randall from Gilly's came out and took all the time I needed to explain and make sure I was selecting the right system to replace my 20 year old dinosaur. But the great service didn't stop there. Jeremy and Chris just finished installing my new system, and I couldn't be happier. Not only were they prompt, but they treated my home and my dogs like they were their own. I won't hesitate to call them again!
Gilley’s replied
Rob thank you so much for the kind words. We are glad that we took care of you and your sweet pets. It was a pleasure doing your work.
They did a great job replacing the old heating system.
Gilley’s replied
Thank you so much for taking the time to give us a review Mr. Ingram.
Hard working young men Jeremy P & Christian! I will use Gilley’s again! Mr Randall was very nice & professional! Thank you & your staff includes office staff helpful! Attie Brinson
Gilley’s replied
Thank you we appreciate your business
Dale C. was absolutely a blessing to me. Very professional and fixed a/c problems quickly. Definitely a 5 star visit
Plus 48 more ratings without written comments (30 of them five stars)
- George A.★★★★★September 2026
- Rodney R.★★★★★September 2026
- Matt A.★★★★★September 2026
- Hannah O.★★★★★September 2026
- Mohammed A.★★★★★September 2026
- Janice W.★★★★★September 2026
- Mike P.★★★★★September 2026
- Danny C.★★★★September 2026
- Tanya W.★★★★★September 2026
- Svetlana G.★★★★★September 2026
- Brian F.★★★★★August 2026
- Kevin K.★★★★★August 2026
- Luke S.★★★★★August 2026
- Melvin C.★★★★★August 2026
- Albert P.★★★★★August 2026
- Lynn W.★★★★★August 2026
- CrowFother G.★★★★★August 2026
- Paul S.★★★★★August 2026
- S H.★★★★★August 2026
- Tyler G.★★★★★August 2026
- Cass B.★★★★★July 2026
- Philip B.★★★★★July 2026
- Katharine S.★★★★★July 2026
- Joanne T.★★★★★April 2026
- Rachel L.★★★★★February 2026
- John P.★★★★February 2026
- Candace R.★★★★★August 2025
- Wes F.★★★★August 2025
- Becca M.★★★★★July 2025
- Jay P.★★★★July 2025
- John J.★★★★★July 2025
- Ray B.★★★★June 2025
- Oural T.★★★★May 2025
- Shannon B.★★★★April 2025
- John C.★★★★★April 2025
- Amanda L.★★★★★February 2025
- Benjamin B.★★★★January 2025
- Wanda C.★★★★★November 2024
- L T.★★★★July 2024
- Myra M.★★★★May 2023
- Tracy M.★★★★April 2022
- Danni B.★★★★December 2021
- Phil P.★★★★November 2021
- Anindya P.★★★★July 2021
- Malarie J.★★★★June 2021
- Diane H.★★★★May 2021
- Clarence W.★★★★January 2021
- David S.★★★★November 2014
Letters and testimonials
From Gilley’s own testimonials page, as the customers wrote them.
“The young men who installed our new unit worked the whole time they were here; they cleaned up their mess; they were careful to not track up my floors when they came inside, and they were very polite. The man who comes every 6 months to do the maintenance works just as hard and is just as respectful of us and our property. It has been about 18 months since we had our new unit installed, and our utility bill has dropped some. We are very pleased with everything Gilley’s has done for us.”
“To Randy and his team, My wife and I would like to share with you how impressed we were with your service team. They were very professional, friendly and knowledgeable. My wife felt very comfortable having them servicing our home when she was alone. The other important information is that we noticed our gas and electric bills are down by about $30 to $50 per month each! That was a great investment.”
“It is not often that one feels moved enough over good service to write the owner a letter, but that time is now and that pleased customer is me…. Rarely have I been so pleased as I am with your company.”
“My bills have been pretty high in spite of my attempts at economy. I was very pleased that Randy took such care in service…. There was an immediate difference in cooling.”
“We were without A/C for a week and a half prior to calling Randy for a quote…. I appreciate you being responsive to our situation and making things right for us.”
“It is clear that your company is one of both integrity and honesty, two qualities which are hard to find these days.”
“Randy will be the 1st call I make for any A/C or furnace issues in the future. Randy will also be the 1st company I recommend to friends/co-workers who are in need of A/C or furnace help.”
“Great job! In the future, I will be recommending your company to friends and family who are seeking suggestions on air conditioning installation and repair.”
“I felt safe! Your crew did not leave one thing behind, and my trash can was not filled with the removal material. It would be wonderful if other service companies could duplicate this type of service.”
“Polite, informative, and efficient – rather rare these days!”
Talk to Gilley’s
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